Yes, they are very supportive! What I received is a beautiful, Amazing doll! The seller made the whole experience of buying my first doll so easy and convenient. They were always super responsive to all of my questions, and they helped fix some imperfections prior to delivery. The doll I received is absolutely gorgeous and sexy. She looks incredibly lifelike and feels incredibly tight. Thanks to the seller for such a good first doll experience! Would come back and recommend!